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PostPosted: Wed Jun 20, 2012 12:57 pm 
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Joined: Fri Nov 04, 2011 2:50 am
Posts: 7
Location: United States
On battery power, I logged into my smartbook, decided to turn off the modem and the machine shut down. Turning it on, no disk activity just the power light blinking white about once a second. Tried to boot from SSD card but the same results. Recharged the battery, running from mains but always the same results.

Hitting the power button again does nothing. Holding it down turns the computer off after several seconds. Mouse/keyboard elicits no response.

Am I missing something?


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PostPosted: Wed Jun 20, 2012 2:05 pm 
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Joined: Sun Mar 27, 2011 1:18 pm
Posts: 183
Location: Hornell, NY
Unfortunately it is bricked :( please send an email to sales@genesi-usa.com to arrange for a return (or replacement)


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PostPosted: Wed Aug 15, 2012 6:51 pm 
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Joined: Fri Nov 04, 2011 2:50 am
Posts: 7
Location: United States
Thanks a lot. It took me a while to get around to it but your return service was excellent. Now I have a 6+ hour machine again for writing off the grid.

You guys are the best!


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PostPosted: Thu Aug 16, 2012 5:15 am 
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Genesi

Joined: Fri Sep 24, 2004 1:39 am
Posts: 1422
Hi Mike,

Thank you for the kind words.

We all appreciate a happy customer. :)

R&B

_________________
http://bbrv.blogspot.com


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